Refund policy

RETURNS AND RIGHT OF WITHDRAWAL

Distance Selling Act

The Distance Selling Act grants you a 14-day right of withdrawal from the day you receive the shipment, regardless of the reason. This applies provided that the product is unused and undamaged.

Flawless and unused

You have the right to examine and try the products you have purchased from us, just like in a physical store. Do not remove any tags or instructions until you have decided whether you want to keep the product.

If you wish to return products, please preferably place them back in the packaging they were delivered in to save both time and the environment. If you have used the item or return it dirty or damaged, you are obliged to compensate us for the depreciation in value since, in this case, we cannot sell the product at full price.

Exchange

For exchanges, contact us at service@brightequipment.se or call us at 0920-247778 and inform us about the exchange. We will then send you a return label via email to use at the nearest Service Point.

Include a written note with instructions regarding the exchange (if you haven't already emailed us about it), such as a larger/smaller size if the size was incorrect. We cover the return shipping costs for exchanges.

If you wish, you can add additional products to your exchange order in addition to the one(s) you want to exchange.

General for All Returns and Refunds

You are responsible for ensuring that a return shipment reaches our warehouse, so please use the return label we provide. Note that we do not accept returns sent via Cash on Delivery or as registered mail.

Once we have received a product and confirmed that it is both flawless and unused, we report it to Klarna, who will then handle the financial settlement according to our and Klarna's terms and conditions. The shipping cost paid at the time of purchase is not refunded. If the return concerns a product purchased within the framework of a package deal, the refund will be reduced by the entire package discount received.

Refunds

For refunds, contact us at service@brightequipment.se or call us at 0920-247778 and inform us about the refund. We will then send you a return label via email to use at the nearest Service Point. Once we have received the product(s) back at the warehouse, we will notify Klarna, who will handle the refund with you. Please note that the shipping cost paid at the time of purchase is not refunded, and you are also responsible for the return shipping costs for the refund. However, if you were eligible for free shipping at the time of purchase, we will retain an additional 65 SEK to cover this shipping cost.

COMPLAINTS

General

We handle all complaints in accordance with the Consumer Sales Act. Please read more about this and your rights on the Consumer Agency's website.

Complaints / Manufacturing Defects

Before doing anything else, write an email to service@brightequipment.se with the following information:

  • Order number
  • Full name
  • Mobile number
  • Brief information about the complaint (please attach descriptive photos if possible)
  • Await a response from us before taking any further action. In other words, do not send the product back until you have received further instructions from us.

 
Await a response from us before taking any further action. In other words, do not send the product back until you have received further instructions from us.

If we determine that the item has a manufacturing defect, we have the right to:

  • First, repair it
  • Second, replace it with an equivalent item free of charge
  • Third, provide a refund with a "utilization deduction" as described below

In the event of a refund, we take into account how long ago the item was purchased. After one season of use, the deduction is 35% (of the price you paid for the item), and after another season of use, it is 50%. Please read more about "nyttoavdrag" on the Consumer Agency's website.

Any shipping costs associated with manufacturing defects are naturally covered by us.

Please note that normal wear and tear is not grounds for a complaint. For example, scratched reflectors, torn hems, or worn-out knees are not valid reasons for a complaint. Similarly, damages that occur due to getting caught and tearing the outer fabric are not eligible.

Note! If you purchase the right size and adjust the garments according to our instructions, you minimize the risk of hems dragging on the ground and reinforcements ending up in the wrong places, thus ensuring longer-lasting garments.

Incorrectly shipped order

If an item is incorrectly shipped (wrong model, size, or color), we will, of course, exchange it free of charge for the item you originally ordered, provided that it is unused and undamaged. Send an email to service@brightequipment.se with the following information:

  • Order number
  • Full name
  • Mobile number
  • Which item did you order (including color and size)?
  • Which item did you receive instead?

Wait for our response before taking any further action. Do not send the item back before speaking with us!

Transport damage

If the shipment has been damaged during transport, you should report this directly to the courier when you receive the shipment. Therefore, carefully inspect the shipment to ensure it is intact when you receive it from the courier.

Contact us promptly via email at service@brightequipment.se and describe the damage. Also, provide the reference number you received from the courier when reporting the damage.